Terms of Service

1. Introduction and Acceptance

Welcome to Apache pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Apache pizza regarding your use of our website at apachepiizza.com (the "Website"), our food delivery and ordering services, mobile applications, and all related services (collectively, the "Services").

By accessing, browsing, ordering from, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with these Terms, you must immediately discontinue use of our Services.

1.1 Eligibility Requirements

• You must be at least 18 years of age or the age of legal majority in your jurisdiction
• You must have the legal capacity to enter into binding agreements
• You must not be prohibited from using our Services under applicable laws
• You must provide accurate and truthful information during registration and ordering

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Website with a new effective date. Your continued use of our Services after such changes constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company": Apache pizza, a food service business operating in Ireland
• "You," "Your," "User": Any individual or entity accessing or using our Services
• "Services": All services provided by Apache pizza, including but not limited to food preparation, delivery, online ordering, catering, and website functionality
• "Content": All text, images, videos, graphics, logos, software, and other materials available through our Services
• "Website": The Apache pizza website located at apachepiizza.com and any related subdomains or mobile applications
• "Order": A request for food products or services submitted through our Website or other ordering channels
• "Delivery Area": The geographical regions where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial food ordering and consumption
• Browsing our menu and restaurant information
• Making reservations and catering inquiries
• Accessing nutritional and allergen information
• Participating in promotional offers and loyalty programs
• Providing feedback and reviews about our services

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any illegal activities or violation of applicable laws and regulations
• Commercial resale or redistribution of our food products without authorization
• Fraudulent activities, including use of stolen payment methods
• Harassment, abuse, or threatening behavior toward our staff or other customers
• Attempting to gain unauthorized access to our systems or other users' accounts
• Transmitting viruses, malware, or other malicious code
• Spamming, sending unsolicited communications, or advertising competing services
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our Services or servers
• Violating intellectual property rights
• Using automated systems (bots, scrapers) without permission
• Creating multiple accounts to circumvent restrictions or abuse promotions

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. During registration, you must provide accurate, current, and complete information, including:

• Valid email address
• Accurate delivery address within our service area
• Current phone number for order confirmation and delivery coordination
• Secure password meeting our security requirements

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. You agree to:

• Keep your password confidential and not share it with others
• Use a strong, unique password for your account
• Update your account information promptly when changes occur
• Monitor your account for unauthorized activity
• Notify us immediately if you suspect your account has been compromised

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in activities that may harm our business or other users. You may close your account at any time by contacting our customer service team.

5. Products and Services

5.1 Product Information and Availability

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to:

• Modify menu items, ingredients, and prices without notice
• Discontinue items due to availability or seasonal considerations
• Correct any errors in product descriptions or pricing
• Limit quantities available for purchase

5.2 Food Safety and Allergen Information

We are committed to food safety and provide allergen information to the best of our ability. However:

• Cross-contamination may occur in our kitchen facilities
• Customers with severe allergies should exercise caution
• We cannot guarantee that any item is completely allergen-free
• Please inform us of specific dietary requirements when ordering
• We comply with all applicable food safety regulations

5.3 Order Processing and Acceptance

When you place an order:

• You are making an offer to purchase the selected items
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee acceptance
• We may contact you to verify unusual or large orders
• Payment authorization is required before order processing begins

5.4 Delivery Terms and Conditions

Our delivery service operates under the following conditions:

• Delivery Areas: We deliver within designated zones around our restaurant location
• Minimum Orders: A minimum order value may apply for delivery service
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, or order volume
• Delivery Fees: Delivery charges are clearly displayed during checkout
• Access Requirements: You must provide clear delivery instructions and ensure access to the delivery location
• Temperature-Sensitive Items: Hot foods will be delivered in insulated containers, but quality may decline over time

5.5 Payment Terms

Payment is required at the time of ordering. We accept:

• Major credit and debit cards
• Digital payment methods as available
• Cash on delivery where offered

All prices are in Euro (EUR) and include applicable taxes unless otherwise stated.

5.6 Order Cancellation and Modification

Order changes and cancellations are subject to the following policies:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be cancelled
• Refunds for cancelled orders will be processed according to our Refund Policy
• We reserve the right to cancel orders due to ingredient unavailability or other unforeseen circumstances

6. Intellectual Property

6.1 Our Intellectual Property

All content on our Website and Services, including but not limited to text, graphics, logos, images, recipes, audio clips, digital downloads, and software, is the property of Apache pizza or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include any right to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our content
• Use our trademarks or logos without permission
• Access or use our proprietary recipes or business methods

6.3 User Content License

When you submit content to our Services (reviews, photos, feedback), you grant us a worldwide, royalty-free license to use, reproduce, modify, and display such content for business purposes, including marketing and promotional activities.

7. User Content and Reviews

7.1 Content Responsibility

You are solely responsible for any content you submit, including reviews, photos, and feedback. You represent that your content:

• Is accurate and based on your personal experience
• Does not violate any third-party rights
• Does not contain harmful, offensive, or illegal material
• Complies with all applicable laws and regulations

7.2 Prohibited Content

You may not submit content that:

• Contains false, misleading, or defamatory statements
• Includes hate speech, harassment, or discriminatory language
• Violates privacy or confidentiality
• Promotes competing businesses or services
• Contains spam or promotional material
• Includes personal information of other individuals

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise inappropriate, without notice and at our sole discretion.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or free from viruses or other harmful components.

8.2 Food Quality and Safety

While we maintain high standards for food preparation and safety, we cannot guarantee that our food products will meet every individual's expectations or dietary requirements. We disclaim any warranty regarding taste, nutritional content, or suitability for specific diets.

8.3 Third-Party Content

Our Services may contain links to or content from third parties. We do not endorse, control, or assume responsibility for third-party content, websites, or services.

8.4 Professional Advice

Any nutritional or health information provided through our Services is for informational purposes only and should not be considered professional medical or dietary advice.

9. Limitation of Liability

9.1 Damages Limitation

To the maximum extent permitted by law, Apache pizza shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Services.

9.2 Maximum Liability

Our total liability for any claims related to our Services shall not exceed the amount you paid for the specific order or service giving rise to the claim, or €100, whichever is greater.

9.3 Essential Purpose

If any limited remedy specified herein is found to fail of its essential purpose, our liability shall remain limited as set forth in these Terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless Apache pizza, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use or misuse of our Services
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We provide these links for your convenience but do not endorse, control, or assume responsibility for the content, policies, or practices of any third parties. Your interactions with third parties are solely between you and such third parties.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without notice, for any reason, including if you breach these Terms or engage in conduct that we deem harmful to our business or other users.

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team or by discontinuing use of our Services.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect, including intellectual property rights, disclaimers, and limitation of liability.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through the following process:

1. Direct Negotiation: Contact our customer service team to attempt resolution
2. Mediation: If direct negotiation fails, disputes may be submitted to mediation
3. Court Proceedings: Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Dublin, Ireland

13.3 Class Action Waiver

You agree that any legal action arising from these Terms must be brought on an individual basis and not as part of a class action, collective action, or representative proceeding.

14. Changes to Terms

We reserve the right to modify these Terms at any time by posting the updated version on our Website. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our Website
• In-app notifications where applicable

Your continued use of our Services after the effective date of any changes constitutes acceptance of the revised Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Apache pizza regarding the use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or labor disputes.

15.6 Headings

The headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information